Wholesale bulk dirt delivery · Dallas · Houston · Denver · Sacramento

Refunds, Returns & Cancellations

Unlike most things you buy online, around 90% of the cost for every order of bulk dirt is trucking – and once a load has been hauled and tipped, that cost can't be undone.

That's why our refund and cancellation terms work the way they do.

90%

Of our cost is trucking

24hrs

Cancel within 24 hours of delivery and a driver fee applies

15%

Fee to cancel a signed order

Summary

At a Glance

Situation

Our policy

Refunds on trucking

Not refunded once delivery is made

Returns

Not accepted

Cancelling within 24 hours of scheduled delivery

Driver cancellation fee, per driver

Cancelling a signed order

15% of the entire order

Refunds

Since 90% of our cost is trucking, we do not refund trucking costs after delivery is made.

Returns

We do not accept returns of any kind. Once dirt is delivered, it can't be loaded back up and hauled away as a return.

If you have dirt you need removed, that's a separate job.

Ask us about dirt removal →

Cancellations

Within 24 hours

Cancelling within 24 hours of your scheduled delivery

Any order cancelled within 24 hours of scheduled delivery will result in a cancellation fee of a 4-hour minimum or / 4 load minimum driver fee, per driver.

Signed orders

Cancelling a signed order

Cancelled orders with signature approval will result in a 15% cancellation charge on the entire order due to incurred dispatching fees.

How to cancel

Contact us as early as you can. The sooner we know, the sooner we can stand down the trucks.

Mon–Sat, 8am–5pm Central

Full Terms

This page summarizes our refund and cancellation terms. The full conditions of sale are in our terms of sale. For delivery timing and scheduling, see our delivery policy.